Information We Collect

We collect the following types of information when you visit our Site:

A. Personal Information (provided by you voluntarily)

• Full name
• Email address
• Phone number
• Company name
• Job title or role
• Any additional information submitted via contact forms, newsletter subscriptions, or service inquiries

B. Automatically Collected Information

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages viewed and time spent on the Site
• Click stream data and device information
• Cookies and similar tracking technologies (see Cookie Policy)

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our website and services
• To respond to inquiries and provide customer support
• To send newsletters, updates, or marketing communications (if you have opted in)
• To analyze site usage and improve our services, content, and user experience
• To maintain security, prevent fraud, and ensure legal compliance

Legal Basis for Processing (for EU/EEA Users)

We process your personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, such as improving our services and communicating with users

Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

• Trusted third-party service providers (e.g., web hosting, analytics, CRM, email delivery)
• Legal authorities or regulators if required by law
• Business partners, only with your prior consent

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to rectify incorrect or incomplete data
• Right to erase your data ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand user preferences. For detailed information, please review our Cookie Policy.

International Data Transfer

If you are located outside of India, please note that your information may be transferred to, stored, and processed in India or other countries. We take appropriate steps to ensure adequate protection for such data transfers in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites or services not operated by IME. We are not responsible for the content, privacy practices, or security of those external sites. We encourage you to review their privacy policies before interacting with them.

Children's Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the date of the latest revisions. We encourage you to review this page periodically for any changes.

Additional Provisions under the DPDP Act, 2023

Storage

Your personal data is stored securely on servers with restricted access. We employ industry-standard encryption and backup procedures to ensure data integrity and availability.

Data Protection Officer (DPO) Contact

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact our Data Protection Officer:

• Email: fix@theimehub.com
• Phone: +91 8534912693

Data Localization (Sensitive Personal Data)

In compliance with applicable laws, sensitive personal data and critical personal data, if collected, will be stored and processed on servers located in India, unless cross-border transfer is permitted under law with adequate safeguards.

Data Sharing & Disclosure (DPDP Act Compliance)

In addition to the disclosures already mentioned, any data sharing will be conducted strictly on a need-to-know basis, ensuring contractual obligations for confidentiality and compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Data Fiduciary Responsibilities

As a data fiduciary under the DPDP Act, IME is responsible for:

• Obtaining free, informed, and specific consent from individuals prior to processing personal data.
• Providing clear and accessible privacy notices.
• Ensuring implementation of reasonable security safeguards to prevent misuse, unauthorized access, or disclosure.
• Complying with record-keeping and reporting obligations under the DPDP Act.

Data Subject Rights

In accordance with applicable law, including the DPDP Act, you have the following rights:

• Right of Access – to request details of personal data processed by us.
• Right to Correction – to request rectification of inaccurate or incomplete data.
• Right to Erasure – to request deletion of your personal data when it is no longer necessary for the purposes collected.
• Right to Grievance Redressal – to lodge a complaint with our Grievance Officer or DPO regarding the processing of your data.